Terms and Conditions of Use m99 Platform

1. Acceptance of Terms

Welcome to m99, Malaysia's trusted online gaming platform. These Terms and Conditions govern the entire relationship between you as a user and m99 as the platform operator. Each time you access, browse, or use any part of the m99 platform — whether via the website, mobile app, or any other digital platform we provide — you are deemed to have read, understood, and accepted all terms stated herein.

If you disagree with any part of these terms, you are advised not to continue using the m99 platform. Continued use following any amendment to these terms will also be considered acceptance of the updated terms.

2. User Eligibility

To use m99's services, you must meet the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Not located in a region or jurisdiction that prohibits online gaming activity.
• Not currently under a self-exclusion period or ban imposed by any authority or by m99 itself.
• Possess full legal capacity to enter into a binding agreement.
• Using an account in your own name and not on behalf of any other person.

M99 reserves the right to request proof of age and identity at any time. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or permanent closure of your account.

3. Account Registration

Each user is permitted to hold only one active account on the m99 platform. Registering more than one account by the same individual — whether using a different name, email address, phone number, or payment method — is strictly prohibited and may result in all associated accounts being terminated without any balance refund.

During registration, you are required to provide accurate, complete, and up-to-date information. m99 conducts a Know Your Customer (KYC) process to verify the identity of every member. Documents that may be required include a national ID, passport, or proof of address.

• Full name as shown on your official identification card.
• A valid and verifiable date of birth.
• An active email address used exclusively for one m99 account.
• A valid Malaysian phone number.
• Accurate payment method details registered under your own name.

4. Deposit & Withdrawal

M99 supports a variety of local Malaysian payment methods for convenient deposits and withdrawals. All transactions are processed through systems protected with high-level encryption to ensure the security of your funds.

• Minimum and maximum deposit amounts are subject to the selected payment method and may change in accordance with current policy.
• Withdrawals can only be processed to the same payment method used for the deposit, in compliance with anti-money laundering requirements.
• M99 reserves the right to request additional KYC verification before processing withdrawals above a certain limit.
• Withdrawal processing times depend on the selected payment method and are typically completed within the timeframe set by the bank or payment provider.
• Funds obtained through fraudulent activity or misconduct will be forfeited without compensation.

M99 does not charge hidden fees for standard withdrawals. However, your bank or payment provider may impose certain charges that are beyond our control.

5. Bonus & Promotions

M99 offers a variety of bonuses and promotions from time to time as part of our member rewards program. All bonuses are subject to specific conditions that must be met before any withdrawal from a bonus is permitted.

• The wagering requirement for each bonus is clearly stated in the respective promotion's terms.
• Bonuses may only be used by members who have completed the account verification process.
• Only one bonus may be active at a time unless otherwise stated.
• M99 reserves the right to void bonuses and associated wins if there is evidence of misuse or fraud.
• Bonuses are non-transferable, cannot be directly converted to cash, and may not be moved between accounts.

6. Game Rules

All games available on the m99 platform have their own individual rules. You are responsible for understanding the rules of each game before placing any bet. m99 is not liable for outcomes arising from a misunderstanding of game rules.

• All game outcomes are determined by a Random Number Generator (RNG) that has been independently verified by an accredited third-party audit body.
• Confirmed bets cannot be cancelled unless there is a proven technical error on the part of m99.
• In the event of a technical error, m99 reserves the right to void the affected bet and return the original wagering amount to the user's account.
• Minimum and maximum betting limits for each game are displayed within the game interface itself.

7. User Conduct

M99 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. The following conduct is strictly prohibited on our platform:

• Use of automated software, bots, or any tools that provide an unfair advantage.
• Player collusion to manipulate game outcomes.
• Money laundering or use of funds from illegal sources.
• Harassing or threatening other users or m99 staff.
• Making false claims or spreading misleading information about m99.
• Exploiting technical vulnerabilities in the system to gain an unfair advantage.

Any violation of these conduct rules may result in account suspension or permanent closure, and in serious cases, legal action may be taken.

8. Account Closure

You may close your m99 account at any time by contacting our support team. Before closure, ensure all eligible balances have been withdrawn in accordance with the prescribed procedures.

M99 also reserves the right to close or suspend your account without prior notice under the following circumstances:

• There is evidence of fraud, misconduct, or a breach of these terms.
• Your registration information is found to be inaccurate or false.
• Your account has been inactive beyond the period specified in our inactive account policy.
• There is a directive from the relevant authorities.

9. Liability Limits

M99 provides its gaming platform on an "as-is" basis. While we make every effort to ensure the platform operates smoothly and without interruption, we cannot guarantee that the service will always be free from technical errors or disruptions.

M99 shall not be liable for:

• Financial losses arising from service disruptions beyond our control.
• Indirect, consequential, or incidental losses suffered by users.
• Damages resulting from unauthorized access due to the user's own negligence.
• Internet or device connectivity failures on the user's end.

10. Responsible Gaming

M99 cares deeply about the well-being of all our members. We believe gaming should be enjoyed purely as entertainment and not as a means of generating income or resolving financial difficulties.

M99 provides a range of self-control tools available to you at any time, including deposit limits, session time limits, voluntary breaks, and self-exclusion options. Further information is available on our Responsible Gaming page.

11. Intellectual Property Rights

All content on the m99 platform — including but not limited to logos, designs, text, graphics, software, and source code — is the property of m99 or our licensors and is protected by applicable intellectual property laws.

You may not copy, distribute, modify, or use any content from the m99 platform for commercial purposes without our written consent. Limited personal use is permitted provided it does not infringe upon the rights stated above.

12. Changes to Services

M99 reserves the right, at any time and without prior notice, to modify, temporarily suspend, or terminate any part of our platform's services. This includes the addition or removal of games, changes to betting limits, and amendments to existing promotions and loyalty programs.

Similarly, these Terms and Conditions may be updated from time to time. Whenever the terms are amended, the "Last Updated" date at the top of this document will be revised to reflect those changes. We encourage you to review this document periodically to stay informed of the latest applicable terms.

If you have any questions regarding these Terms and Conditions, please contact the m99 support team, available to assist you at any time.