At m99, we believe online gaming should be enjoyed purely as entertainment. We provide a range of tools and resources to help you stay in control, so your gaming experience remains fun and safe at all times.
Online gaming can be an enjoyable source of entertainment when done the right way. However, like any form of entertainment involving money, it needs to be managed wisely and with self-awareness.
M99 takes a serious approach to promoting responsible gaming. We are more than just a gaming platform — we are equally committed to ensuring every member has access to the information, control tools, and support needed to make informed decisions while playing.
Responsible gaming means playing within your means, setting realistic time and money limits, and recognizing the early signs of problem gambling before things escalate. With the right approach, gaming can remain a positive recreational activity in your life.
Online gaming is not suitable for everyone. If you are facing financial difficulties, emotional stress, or other challenging situations, please refrain from playing. Gaming should not be used as an escape from problems or as a source of income. If you need help, m99 is ready to assist you in finding the right support.
Adults Only
The m99 platform is strictly for individuals aged 18 and above. We enforce a rigorous identity verification (KYC) process to ensure no underage individuals can access our platform.
We embed control tools directly in the platform so you can use them whenever needed, without having to contact customer support.
Set the maximum deposit amount you allow within a daily, weekly, or monthly period. This limit helps you control spending and avoid impulsive decisions while playing.
Set a time limit for your playing sessions. When your set time is nearly up, our platform will send you a reminder so you can make a conscious decision on whether to continue or stop.
Choose to take a break from the platform for a set period – whether 24 hours, a week, or a month. During the break, your account will be temporarily suspended and no deposits can be made.
If you feel the need to stop playing for a longer period, the self-exclusion option allows you to permanently block account access or for a duration you choose.
Set a maximum loss limit within a given period. Once this limit is reached, the m99 system will automatically block any further wagering activity to protect your account balance.
Monitor all your transactions, wagering history, and gameplay patterns in detail through the account dashboard. This information helps you assess your playing habits and make adjustments where needed.
Activating responsible gaming tools on m99 is straightforward and can be done on your own directly from your account. Follow these steps:
Access your account using the username and password registered through the m99 website or mobile app.
Click your profile icon at the top right and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select the type of limit you want to set – whether a deposit limit, time limit, loss limit, or a playing break option – based on your needs.
Enter your desired limit amount and confirm. The limit takes effect immediately and a confirmation email will be sent to your registered address.
Review your settings from time to time. Limits can be reduced immediately, but increasing a limit requires a reflection period before it takes effect.
If you answer "yes" to two or more of the questions below, we encourage you to contact us or seek professional help.
Have you ever played longer or spent more money than you originally planned?
Do you play to recover money you have already lost (chasing losses)?
Is gaming starting to interfere with your work, family, or social responsibilities?
Have you borrowed money or sold belongings to fund your gaming?
Do you feel restless or irritable when you are unable to play?
Do you hide your gaming activity from family members or friends?
Do you use gaming as a way to escape problems or uncomfortable feelings?
Get Immediate Help
If you or someone you care about needs support with a gambling problem, please reach out to the m99 support team via live chat or email. We will assist you with full confidentiality and care.
Decide how much money you are willing to lose before starting a session. Do not exceed that budget under any circumstances.
Money used for gaming is an entertainment cost, not an investment. Do not expect consistent returns from online gaming.
Avoid playing for hours without a break. Take regular pauses to reassess your situation and prevent decisions driven by emotion.
Do not play when you are feeling stressed, sad, angry, or under the influence of alcohol. An unstable emotional state can cloud your judgment.
Gambling problems rarely develop overnight. They typically grow gradually. Recognise these early warning signs so you can act sooner:
M99 works closely with various support organisations. Seeking help is a sign of strength, not weakness.
Chat directly with our trained support team to help you activate self-control tools or discuss your concerns confidentially.
Providing counselling services and referrals for problem gambling-related issues through mental health clinics across Malaysia.
A peer support program for individuals facing problem gambling, with regular meetings held at various locations across Malaysia.
Contact us confidentially at [email protected] for any inquiries related to responsible gaming or account control requests.